We do our best to ensure a safe and secure delivery when buyers opt in for Home Delivery. Here's what you need to know and how to file a claim if a bottle completely breaks during transit.
My Bottle Leaked During Transit
While we do our best to ensure a safe and secure delivery when buyers opt in for home delivery, we cannot guarantee protection against leakage while items are in transit post-sale. If you are purchasing any lot where age or condition may be a transit concern, we strongly recommend arranging for an in-person pick up at our offices here in Chicago, IL.
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If the seal is intact but minimal leakage has occurred, the bottle is still safe to open and enjoy.
My Bottle Completely Broke During Transit
To receive a full refund for complete breakage of a bottle, you'll need to have purchased our Breakage Insurance (3% of hammer price):
🔐 Breakage Insurance covers Complete Breakage of Bottle
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If you've received a package, and you suspect there to be issues with it (smell of alcohol, visible signs of leakage on box exterior), be sure to video tape and document opening of package.
- Email photos to customerservice@unicornauctions.com.
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🚫 Breakage Insurance Does Not Cover:
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Leaks
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Cracks
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Chips
- Scratches
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Label damage or staining
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Lost packages
🔄 What If My Bottle Is Out of Stock?
Our bottles are sold on a consignment basis, which means:
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We cannot provide replacements
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However, we’ll offer links to similar lot listings so you can bid on a comparable item in an upcoming auction
❓Need Help?
If your bottle arrived damaged or you have questions about coverage, please contact us directly:
📧 customerservice@unicornauctions.com
💬 Live Chat: Click the widget in the lower-right corner of your screen
We’re here to assist and will do our best to resolve the issue promptly.