We take every precaution to ensure safe delivery, but in rare cases, bottles may arrive with leaks or breakage due to shipping conditions. Here's what you need to know and how to file a claim if needed.
My Bottle Leaked During Transit
While we cannot guarantee protection against leakage, we do our best to securely package every bottle.
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If the seal is intact but minimal leakage has occurred, the bottle is still safe to open and enjoy.
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To report a leaking bottle, please send a photo of the item to:
📧 customerservice@unicornauctions.com
Our team will review the issue and follow up with next steps.
🧾 My Bottle Was Broken or Damaged – Can I Get a Replacement?
To receive a refund for complete bottle breakage, we recommend purchasing Breakage Insurance at the time of checkout.
🔐 Breakage Insurance Covers:
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Full refund in case of complete breakage during transit
🚫 Breakage Insurance Does Not Cover:
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Leaks
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Cracks or chips
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Label damage or staining
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Lost packages
📌 Without Breakage Insurance, we cannot guarantee reimbursement or replacement for broken bottles.
🔄 What If My Bottle Is Out of Stock?
Our bottles are sold on a consignment basis, which means:
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We typically cannot provide exact replacements
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However, we’ll offer links to similar lot listings so you can bid on a comparable item in an upcoming auction
❓Need Help?
If your bottle arrived damaged or you have questions about coverage, please contact us directly:
📧 customerservice@unicornauctions.com
💬 Live Chat: Click the widget in the lower-right corner of your screen
We’re here to assist and will do our best to resolve the issue promptly.