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      1. Unicorn Help Center
      2. Buyers

      How do I pick up my bottles?

      If you'd like to skip shipping and pick up your bottles locally, we make the process simple. Follow the steps below to schedule your pickup and review FAQs before your visit.

      🧾 How to Schedule a Local Pickup

      1. After the auction ends, you’ll receive an invoice from:
        📧 customerservice@unicornauctions.com

      2. Complete your payment within 5 days of the auction’s close.

      3. In the payment portal, select the Local Pickup option and choose an available appointment slot.
        Alternatively, you can contact Customer Support to schedule:

      4. If the payment portal is closed, or you've been holding your bottles in storage with us, please follow the link below to schedule your appointment:

      📆 Local Pickup Hours

      Beverage Type Days Available Hours
      Wine Monday – Friday 10:00 AM – 4:45 PM
      Spirits Monday – Saturday 10:00 AM – 4:45 PM
       

      🗓️ Note: Appointments can only be scheduled starting two days after the auction ends.

      Once your appointment is booked, we’ll send a confirmation email with:

      • The pickup address

      • Instructions for building entry

      🔄 Changing to Local Pickup After Payment

      Already paid for shipping but prefer local pickup instead?
      Contact Customer Support to update your delivery method and schedule a local pickup:

      ❓ Frequently Asked Questions

      📦 Can I Have Someone Else Pick Up My Bottles?

      Yes! We need to know the first and last name of the individual picking up on your behalf to add them to your appointment as an approved proxy.  Please contact Customer Support directly to notify us of a proxy pick up:

      🕐 Can I Reschedule or Cancel My Appointment?

      At this time, appointments cannot be modified in the payment portal.
      Please contact Customer Support directly to update or cancel:

      🍷🥃 Can I Pick Up My Wine and Spirits Together?

      Yes—only at our Bridgeport location. This is our only site with temperature-controlled storage for wine. Transfers from Foster to Bridgeport happen weekly on Fridays. Please contact Customer Support directly to put in a transfer request:

      📦 Can I Pick Up All My Bottles at Once?

      Yes, unless otherwise noted, all of your available orders will be prepared for pickup when you schedule an appointment. If you only want to pick up specific orders, please mention that when booking.

      👜 Do I Need to Bring Anything?

      Nope! We’ll package your bottles in boxes and have them ready for a safe and easy pickup.