Following the end of an auction, you will receive an invoice from customerservice@unicornauctions.com. Within 5 days, you should complete payment and schedule for local pick-up in the payment portal. You can also schedule a pick-up appointment with Customer Support through email or live chat by clicking on the widget in the lower right hand corner of the screen.
The times for pick-up are Monday through Friday from 10:00am to 4:00pm for wine and Monday through Saturday from 10:00am to 4:00pm for spirits. Appointments cannot be scheduled until two days following the close of the auction. Once an appointment is scheduled, we will send you an email with the pick-up address and information needed for entry to the building.
If you have already paid for your order and want to change to local pick-up, please reach out to Customer Support through live chat or email to schedule an appointment.
How do I reschedule or cancel my appointment?
At this time, appointments cannot be edited within the payment portal. Please reach out to Customer Support via email (customerservice@unicornauctions.com), phone (872-259-1300), or live chat by clicking on the widget in the lower right hand corner of the screen.
Can I pick up my wine and spirits together?
Wine and spirits can be picked up together only at our Bridgeport location, as this is our only location with temperature control storage for wine.
Can I pick up all my bottles at the same time?
When you make an appointment, all of your orders will be prepared for pick-up unless otherwise stated. If you would like to only pick up one order, please note that during appointment scheduling.
Do I need to bring anything for my bottles?
No need! We will place your orders in boxes for pick-up.