---
title: How do I schedule a pickup appointment?
description: Follow the steps below to schedule your pickup and review FAQs before your visit.
---

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1. [Unicorn Help Center](https://help.unicornauctions.com/?hsLang=en)
2. [Buyers](https://help.unicornauctions.com/buyers?hsLang=en)

# How do I schedule a pickup appointment?

## Watch this quick screen recording to see how to schedule your pickup appointment directly

 

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With the rollout of Collections, you can view and track every bottle you own and store with Unicorn directly in the app. Collections gives you a real-time view of your inventory in one place, making it easier than ever to manage your items. Whether your bottles are securely stored in our vault or ready for delivery, you'll always have a clear view of what you own.

### 📍 Local Pickup Locations & Hours

**Please note:** The pickup location for your bottles depends on the type of auction they were won from.

**Spirits**  
1801 W Foster Ave.  
Chicago, IL 60640  
872-349-2186  
Mon - Fri:  7:30am to 6:30pm  
Sat & Sun:  9:30am to 6:30pm

**Wine**  
1511 W 38th St.  
Chicago, IL 60609  
630-815-9463  
M-F: 10:00am to 4:30pm

---

### 🔄 Changing to Local Pickup After Payment

Already paid for shipping but prefer local pickup instead?  
Contact Customer Support to update your delivery method and schedule a local pickup:

- 📧 customerservice@unicornauctions.com
- 💬 Live Chat (available hours below)  
  Mon - Fri:  7:30am to 6:30pm  
  Sat & Sun:  9:30am to 6:30pm
- ☎️ 872-349-2186

---

### 📦 Can I Have Someone Else Pick Up My Bottles?

Yes! We just need to know the first and last name of the individual picking up on your behalf to add them to your appointment as an approved proxy.  Prior to submitting the order in the Collection portal, you can add in their name. If you've already scheduled the appointment, please contact Customer Support directly to notify us of a proxy pick up:

- 📧 customerservice@unicornauctions.com
- 💬 Live Chat (available hours below)  
  Mon - Fri:  7:30am to 6:30pm  
  Sat & Sun:  9:30am to 6:30pm
- ☎️ 872-349-2186

### 🕐 Can I Reschedule or Cancel My Appointment?

Yes, you can update your appointment directly on the app or the website by navigating to the Orders tab under your Profile. Click on the order you'd like to reschedule and you'll be able to move it to a new day and time that works best for you. Please note that you won't be able to cancel it so if you'd like to have it cancelled and the order put back into inventory please contact Customer Support directly to notify us:

- 📧 customerservice@unicornauctions.com
- 💬 Live Chat (available hours below)  
  Mon - Fri:  7:30am to 6:30pm  
  Sat & Sun:  9:30am to 6:30pm
- ☎️ 872-349-2186

---

### 🍷 Can I Pick Up My Wine at the Foster Location?

No - Unfortunately, due to limited space and the lack of proper wine storage at the Foster location, we’re unable to transfer wine up for pickup there. 

---

### 🍷🥃 Can I Pick Up My Spirits at the Bridgeport Location?

Yes - Transfers from Foster to Bridgeport happen weekly on Fridays. Please contact Customer Support a week in advance to put in a transfer request:

- 📧 customerservice@unicornauctions.com
- 💬 Live Chat (available hours below)  
  Mon - Fri:  7:30am to 6:30pm  
  Sat & Sun:  9:30am to 6:30pm
- ☎️ 872-349-2186

---

### 👜 Do I Need to Bring Anything?

Just need a valid ID showing your or your proxy is 21 years of age. Otherwise, we’ll package your bottles in boxes and have them ready for a safe and easy pickup.

- [Buyers](https://help.unicornauctions.com/buyers?hsLang=en)
- [Sellers & Vaulters](https://help.unicornauctions.com/sellers-vaulters?hsLang=en)

# Unicorn

unicornauctions.com Help Center

Copyright © 2026, Unicorn

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