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      1. Unicorn Help Center
      2. Sellers & Vaulters

      Storing Bottles with Unicorn Auctions

      If you're not ready to receive your order just yet, Unicorn Auctions offers a bottle storage option for your convenience.

      🗃 How Storage Works

      • You can opt into storage through the payment portal at checkout.

      • Auto-Storage: If no shipping or pick-up is confirmed within 5 business days after an auction ends, your invoice will be automatically processed with delivery added, but placed into storage until we receive confirmation of either setting up a shipment, schedule a pick up, or to continue holding in storage.

      📦 Shipping from Storage

      When you're ready to receive your bottles:

      1. Contact Customer Support via Live Chat (widget in the lower right-hand corner), or

      2. Email us at customerservice@unicornauctions.com with your shipping address and authorization to use the payment method on file.

      🚚 Delivery Rates & Courier Details

      Your order will be shipped via UPS or FedEx through WeShipExpress or ShipStation, depending on your location.

      📍 Important Notes:

      • Customers located in Utah and Mississippi are welcome to place bids, but will need to contact us to set up shipments to another state.

      • All packages use premium, double-walled packaging, bottle neck wrappings, and air cushion inserts for protection.

      • A 21+ adult signature is required for all deliveries.

      🥃 Delivery Rates – Spirits

      Bottles Rate per Bottle
      1–5 bottles $25/bottle
      6+ bottles $20/bottle
       * Additional fees may apply for large or non-standard items

      🍾 Delivery Rates – Wine

      Bottles Rate per Bottle
      1 bottle $30/bottle
      2 bottles $17/bottle
      3 bottles $14/bottle
      4 bottles $12/bottle
      5 bottles $10/bottle
      6+ bottles $8/bottle
       * Additional fees may apply for large or non-standard items

      ❓Frequently Asked Questions

      Why was my order placed into storage?
      Orders are stored automatically if shipping or pick-up isn't confirmed within 5 business days of auction close.

      Can I request to hold bottles in storage?
      Yes! Reply to your invoice from customerservice@unicornauctions.com to request storage.
      If you were charged for shipping in error, we can issue a refund or hold the fee until you're ready.

      Can I combine storage with a new order?
      Absolutely. Let us know in your invoice reply, and we can consolidate shipments when you're ready.

      How can I check which bottles I have in storage?

      • Visit your Activity Tab to see your won, lost, or watched auction lots.

      • Or, contact Customer Support via Live Chat or email us for a list of bottles currently in storage.